Members Who Aren't Expected to Improve
Consulting projects often start with factory tours and meetings. I'd like to share an insightful interaction from one of these sessions. ◆Redefining the "Fully Qualified" Worker Company M, a machinery assembly firm, struggled with stagnant productivity and cost targets. During the site visit, I noticed that Kaizen leaders were limited only to supervisors and foremen. When asked about their definit...
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